Apple AirPods Max 2 · problems & reliability report

Apple AirPods Max 2 problems: what real owners report

28% of 196 verified Apple AirPods Max 2owners don't recommend it, and 18 describe specific problems — based on real owner comments from Reddit, enthusiast forums, and YouTube.

For balance: 53% recommend it. This page collects the complaints so you know what you're signing up for — read the full owner report for both sides. How we score

Trend
Recent owners are happier than older ones — the last six months run 68% recommend vs 53% all-time. Early problems may have been addressed.

Most common complaints

In owners' own words

“Just got my AirPods Max 2 yesterday and I’m already experiencing a massive battery drain.”
— @KevinHouseyutiol on YouTube
“using transparency modewith the AirPods Max and now with my new AirPods Max 2 (Blue), I’ve always noticed they sound more like a tin can around my ears…”
— @pigmen11 on YouTube
“That DMS part is EXACTLY what i hear with the APM2. 👍 The huge dip at 4-5kHz is crazy.”
— @lindijones on YouTube
“Bought a pair of these and hate them,”
— @barryoneill-ec9zz on YouTube
“Already returned without regret. It squeezes my head and the lack of the power button is just something I don’t want to compromise given the average battery life compared to other brands like Sony.”
— willcfau on r/Airpodsmax
“Im having the same battery issue. Charged them to 100%, used it a bit, put it back in case and left it there for a few days. When I picked them up today, it was completely dead”
— Bob_Lelys on r/Airpodsmax
“I just dropped mine off on Saturday and did the apple care claim due to connectivity issues. After 2 min of streaming they would disconnect tried my phone and Apple TV and even wired.”
— Felipedev1 on r/Airpodsmax
“I have had a lot of problems with the APM2 especially connecting to multiple devices. Honestly while the sound quality is a tad better than the APM1, it is not worth $550.”
— ZiggyZigman on r/Airpodsmax
“I had them replaced as well around the time you did. I just started experiencing the same issues again this morning. So, it is likely a firmware issue versus a physical defect”
— shotbyadingus on r/Airpodsmax
“YES, two different pairs same problem. I verified with my OG AirPod Max with lightning cable and those work perfectly. I don’t know what’s wrong with this new model.”
— MeetingDue339 on r/Airpodsmax
“Yes, couldnt stand the Max 2 when watching interviews on youtube. The Max 1´s sound is much more flat and suited better for those kind of sessions Still think I prefer the 1´s”
— pellegrino6000 on r/Airpodsmax
“bought them and returned, tried loseless with usb-c. Headphones are good but they just lack an equalizer to adjust them to your favourite genre. They are just good, nothing more.”
— Professional_Mouse99 on r/Airpodsmax

Setup quirks & things to watch for

Not complaints — practical notes from owners that didn't affect the score.

“I have gen 1 and gen 2 midnight and it is in no way shape or form dark blue. Every person with eyes would call them black. Have you ever seen these in person.”
— DepartmentAnxious344 on r/apple
“I had a weird issue with using mine with Apple TV (one of the greatest uses for them!) where the sound would be tinny, but this is fixed in the latest TV OS.”
— coresme2000 on r/Airpodsmax
“I charged to 100% on purpose, I checked them in the morning it was down to 28% next morning. Someone mentioned to turn them off in “find my”. Did this recharged and checked again in morning they were at 88%”
— Professional-Ask-112 on r/Airpodsmax
“I’ve had this happen to me and considered refunding my APM2 till I had realized it was due to a firmware bug. After I updated to the latest firmware version, they seemingly last a LOT longer inside their case”
— X-XUnchainedX-X on r/Airpodsmax
“Hey I had this issue. So 2 things worked for me. 1 - check the AirPods aren’t connected to your phone still in settings. 2 - make sure the the metal side of the AirPods are facing out otherwise they don’t go into sleep mode.”
— StandardShotz on r/Airpodsmax
“Agreed and only had mine a few days but I would say that they are surprisingly slippy vs my old XM5’s. Also, my GF can hear music a little more when I’m wearing them. Only slightly, but definitely more sound leak than my Sony’s.”
— GameSetChampionship on r/Airpodsmax
“So my AirPods Max didn’t have any issues initially until today and even though it showed connected, I wasn’t connected so I tried putting them in the case. I tried completely unpairing them. Nothing was working.”
— MaryMar56 on r/Airpodsmax
“I swapped out my Max2 earpads for some "cooling memory foam" ones from Amazon and they got a lot more comfortable for me. I have a huge melon and I can listen for hours without getting uncomfortable.”
— circusfreakrob on r/Airpodsmax
Weighing it up? The full report has the other side — what 53% of owners like about it, who it's for, and every sourced quote. Full Apple AirPods Max 2 owner report →