“Buyer beware - no customer service.”

52% of 23 verified owners recommend the Brooklyn Bedding Aurora Luxe.
Affiliate blogs here say 83% recommend, while the owner-based score is 52%. They earn a commission on every sale — so we show them for transparency but never let them move the score.
The headline score reflects owners (Reddit, enthusiast forums), independent lab tests, and blogs with no affiliate links. YouTube and affiliate blogs are shown for perspective but kept out — hover the i for why.
“Buyer beware - no customer service.”
“About two months ago, I ordered the Brooklyn bedding, Aurora Luxe, medium with pillow top. It was okay, overall pretty good but for side sleeping it wasn’t enough pressure relief for my broad shoulders.”
“I'm a fan of Brooklyn Bedding Aurora Luxe medium firmness (which is what I'd consider absolute top of the line)”
“It’s been about 2 months now. We are mainly side sleepers, both average height and weight. She’s really enjoys the mattress, but I’m waking up in pain, tossing and turning from pressure point aches. I wanted to enjoy this mattress, but so far not a big fan.”
“I went with the Brooklyn Bedding Aurora Luxe Cooling in a medium. It felt kinda similar to the iseries 1000 but cheaper. So far it's been okay.”
“I just recently got a Brooklyn Bedding Aurora Luxe and it’s the best mattress I have ever owned. Highly recommend them. Made in AZ and not mass produced in China.”
“So I’ve been using the *Brooklyn Bedding Aurora Luxe* in “Soft,” and honestly, I think it’s as plush as I’d ever want to go. It has this almost pillow-top cloud feel but without being floppy or too warm, which I was worried about. I’m about 160 lbs and mostly sleep on my side, and I don’t bottom out or anything. My only gripe? It’s pretty heavy, so rotating”
“At first, we were skeptical about the Brooklyn Bedding Aurora Luxe Cooling, as it requires an initial break-in period. However, after a week or so, I must say that it is, I think, one of the best mattresses I've ever slept on. It was not as expensive as similar mattress brands, had better cooling technology than most comparable options, and featured zoned s”
“that was one of the biggest disappointments to me about the aurora, the lack of change in temperature.”
“I returned the mattress after having the same experience as you.”
“I've been sleeping on this mattress now for about 2 days and so far I've been waking up with shoulder pain and I have no idea if it's the way I've been sleeping or if it's just the mattress.”
“I went with the Brooklyn Bedding Aurora Luxe Firm, I'm 195lbs 5' 11" and Im pretty happy with it. ZERO to no sinkage so it only dips where necessary.”
“I (140 lb side sleeper) was not impressed in the least. I tried really hard to like it, but it felt no different than my generic pillow top and spring mattress I'm looking to replace. Actually, my 10 year old mattress felt better. I didn't feel "held," it was soft in the sense that it sank, but it felt cheap and a bit bouncy if that makes sense.”
“Replaced it with a Brooklyn Bedding Aurora Luxe (king) that I got on sale for under $2,000 with the foundation and cooling mattress protector. Best bed I've ever slept on.”
“I loved how soft it felt, but would agree that it sometimes felt like it was sinking/sagging instead of just soft . I am about 130 pounds and 5’4. I did love the mattress, but it was a bit too soft.”
“I have a Brooklyn bedding aurora luxe which has the glacio cover for cooling. It's definitely worth it, atleast for me when coming from a standard 9 year old dream foam memory foam bed.”
“YES, I had this early on. It's not uncommon with this bed. I had to use my own topper for a month and walk on the top of the mattress until I could comfortably take the topper off. Now, it's a lot better.”
“Brooklyn Bedding Aurora Luxe Cooling. Most comfortable mattress for side sleepers with joint pain & the cooling is helpful too. Seven years so far, no complaints.”
“It can take up to 35 minutes of you lying in bed before it stops feeling cool. The mattress will support people who find themselves sleeping along the edges. It doesn't isolate motion very well for co-sleepers. It's a luxury mattress with a premium construction, so it's not the best budget pick.”
“It's what I use and it's insanely comfortable. It basically solved my pain issues.”
“The aurora is nice so far, it's only been about a month.”
“Very happy with my Brooklyn Bedding Aurora Luxe. I need a firm mattress but husband likes a soft top. The Aurora has good support underneath but the pillow top is very cushy. I was actually worried at first that it was too soft but once the topper broke in a bit, I was sold. I can feel the support under the cloud.”
“I have a similar sleeping situation and ended up choosing the Brooklyn Bedding Aurora Luxe Cooling in medium firmness. I also purchased the Coop Eden pillow. Since switching, my hip pain and joint pain have disappeared, and I'm getting an excellent night's sleep. I’m very pleased with both the mattress and the pillow.”
“We ended up going with Brooklyn Bedding (Aurora Luxe Cooling). The mattress is cool to the touch and I feel really does reduce the amount of heat being pushed on to you. I believe it evenly disperses the heat build up our bodies produce as I have not had one hot night yet. Overall the bed is super comfortable for both myself and my wife. Its very comfortab”