Sony WH-1000XM5 · problems & reliability report

Sony WH-1000XM5 problems: what real owners report

25% of 359 verified Sony WH-1000XM5owners don't recommend it, and 1 describe specific problems — based on real owner comments from Reddit, enthusiast forums, and YouTube.

For balance: 60% recommend it. This page collects the complaints so you know what you're signing up for — read the full owner report for both sides. How we score

Most common complaints

In owners' own words

“Wow the sound quality sounds just like my phone speakers”
— @Gpinky765 on YouTube
“Not being able to fold this new design would be a major downgrade for me”
— @menno7349 on YouTube
“the larger footprint from the lack of folding is a dealbreaker for me”
— @jordanmartinetti8224 on YouTube
“one big bummer is that when performing calls in an open space with a lot noise, their mic captures a lot of the background noise and not only my voice”
— @yossimachloof on YouTube
“Seen many users that actually returned the XM4s for the creaking issue.”
— @claymorexl on YouTube
“if I were to choose again today, I would still buy the M4s over the M5s.”
— @eager_ly on YouTube
“I would say do not buy the XM5's. They are buggy and the support from Sony is useless.”
— @paulshearer9140 on YouTube
“What I don't like with some of these wireless headphones is that the software for controlling the thing is not available on your PC.”
— @bulutcagdas1071 on YouTube
“Just looks like a transitional headphone to the really worthwhile upgrade probably coming in the next couple years. Just going to stick with my WH-1000XM4”
— @luigifierro9729 on YouTube
“I suddenly heard something popped from the inside and before I knew it the sound on the left cup went intermittent it was so annoying.”
— @notme6753 on YouTube
“I think these would not be comfortable for me for longer periods.”
— @zunaedanwar5620 on YouTube
“the cups were never deep enough so my ears would always end up touching the drivers”
— @ekim4926 on YouTube

Setup quirks & things to watch for

Not complaints — practical notes from owners that didn't affect the score.

“Koristio Sony 1000xm3 i Sony 1000xm5. To su više za slušanje.”
— Self-insubordinate on Reddit
“We're pushing the natural limits of the WH-1000XM5”
— andrewjetr56s on Reddit
“I'm a much newer owner of the XM5s. From what I've noticed to prevent, or delay at least the hinge decay, you shouldnt grab them from the cups”
— RockShrimpTempura on r/SonyHeadphones
Weighing it up? The full report has the other side — what 60% of owners like about it, who it's for, and every sourced quote. Full Sony WH-1000XM5 owner report →