82% of 56 verified Arlo Pro 5S 2Kowners don't recommend it, and 2 describe specific problems — based on real owner comments from Reddit, enthusiast forums, and YouTube.
For balance: 11% recommend it. This page collects the complaints so you know what you're signing up for — read the full owner report for both sides. How we score
“Arlo's customer service is aweful never buy this product..”— @marcusnew9119 on YouTube
“A total scam! Would not purchase this again. Pretty shoddy software also”— @kenvsnow on YouTube
“The premium price for the physical product, is in no way justified, if you take away the functionality enabled by subscription.”— @havsgaard on YouTube
“Stay away from Arlo! This company offers NO phone support whatsoever and their app is horrible!”— @Lobopath on YouTube
“This is TRASH.”— @Angel-gt6ms on YouTube
“I just received my Arlo Pro 5S and couldn’t connect it to my phone at all”— @OleksandrGaletskyi on YouTube
“I'm ditching Arlo and moving to a more professional setup.”— @JohnSmith-zi9or on YouTube
“Arlo is terrible... I've had the pro 5s for about 4 months and that thing is nothing but problems..”— @Edgar01m on YouTube
“THIS CAMERA IS THE ABSOLUTE WORST PURCHASE IVE EVER MADE”— @BenzCedes on YouTube
“my arlo pro 5s 2k is not supported in the app”— @juanserra1583 on YouTube
“TRASH CAMERA, WONT CONNECT. I RETURNED”— @mrdaniel6141 on YouTube
“I'm so frustrated that I'm tempted to just return the whole set. Worthless.”— @MVIVN on YouTube
Not complaints — practical notes from owners that didn't affect the score.
“I bought the [Arlo - Pro 5S 2K 3 Camera Indoor/Outdoor Wireless Spotlight Security Camera Bundle](https://www.bestbuy.com/site/arlo-pro-5s-2k-3-camera-indoor-outdoor-wireless-spotlight-security-camera-bundle-black/6540826.p?skuId=6540826) but there is a bush that creates a blind spot.”— iambarrelrider on Reddit