43% of 133 verified Level Lock+owners don't recommend it — based on real owner comments from Reddit, enthusiast forums, and YouTube.
For balance: 41% recommend it. This page collects the complaints so you know what you're signing up for — read the full owner report for both sides. How we score
“Don’t buy this thing you can hit it with a hammer and it will unlock itself”— @shanemowery7255 on YouTube
“Schlage over Level Lock+, i have both, highly prefer the Schlage even with the matter update for the Level.”— lerdsu on Reddit
“I have a Level Lock and it works some of the time, but it sure is annoying when you’re trying to unlock the door and it says “not responding””— @bryanbuff on YouTube
“try dealing with Level Lock and trying to get them to send a replacement device under warranty. 3 different levels of tech support invested so far and still running through the exact same troubleshooting steps per the user’s manual. Terrible customer support!”— mcorliss3456 on Reddit
“What I despise about the Level Locks I own is they are extremely laggy and Level has been zero help to figure out why.”— @bcbock on YouTube
“The level lock is the worst lock I've had at home.”— @Christopher_Ago on YouTube
“the operation was unreliable”— @xtracredit on YouTube
“In the beginning in was fine, but eventually it didn't work, and the support team was not find”— @Tulimafat on YouTube
“What really doesn't work well is the motor. A common scenario for one of my family members: * try to push open door, find it's locked. Deadbolt is now pushed up against the catch. * unlock with Apple Watch * motor struggles because the deadbolt is scraping against the catch * lock gives up halfway unlocked, refuses to try again * get out the physical key”— hab136 on Reddit
“but it jams too often”— @Royrogers2026 on YouTube
“All in all very disappointed by the poor leadership and misguided product decisions of a company that otherwise has one of the best designed products in the smart home world. I won’t buy another level lock”— addexecthrowaway on Reddit
“The issue I have with the Level Lock is that when it is set for the automatic touch door to lock any time I try to unlock the door with the key it is attempting to lock it with that feature.”— @oneundecided on YouTube
Not complaints — practical notes from owners that didn't affect the score.
“Honestly, the Assure lock is still my main front door lock. If the keypad for the Level lock were improved, I'd choose the Level lock in a heartbeat.”— graesen on Reddit
“I have a few level lock + matter locks and recently one of them was suddenly not working with HomeKey. I spent 3 hours adding deleting factory resetting the lock … rinse wash repeat. Could not get it to work.”— AdamHLG on Reddit
“I have the U300 and Level Lock+. First, making sure you know that the U300 is a handle lock, versus the Level which is a deadbolt lock. Unlock speed of both is equally fast, assuming a well positioned Thread Border Router. Battery life is tough to call at this point, since I only upgraded my Level to Matter over Thread in January.”— pacoii on Reddit
“absolutely, just occasionally go unknown and I need to reboot my HomePod.”— RandoKevlar on Reddit
“I don't want to have to replace my 3 remaining Level Bolts.”— M_Six2001 on Reddit