45% of 78 verified ecobee Smart Thermostat Enhancedowners don't recommend it — based on real owner comments from Reddit, enthusiast forums, and YouTube.
For balance: 49% recommend it. This page collects the complaints so you know what you're signing up for — read the full owner report for both sides. How we score
“I tried calling their tech “support” line today and it was laughably bad. The lady didn’t even know the different models and even recommended I buy the Lite3 which is literally the only model that will not accept any accessory at all”— Curious-Practice8141 on Reddit
“so i'll be swapping out Enhanced for Premium later today. And return the Enhanced.”— rdd4242 on Reddit
“Recently installed an Ecobee Smart Thermostat Enhanced myself and I have noticed the same thing.”— GodlikeT on Reddit
“I have tried with both an ecobee Enhanced and an ecobee3 lite, and it wouldn't work on either one.”— enz1ey on Reddit
“But the Ecobee Enhanced is not doing this.”— Due_Lengthiness_2457 on Reddit
“the Premium and Enhanced are mostly closed up, while the 3 Lite has this nice, big ventilation path right behind the heat-producing screen. I've extensively documented my issues with the Premium and Enhanced here before”— digitalcircuit on Reddit
“I have the ecobee Smart Thermostat Enhanced and the ecobee thermostats reads 72°F, the app reads 73°F (and has never changed), HomeKit shows 70°F. My humidity levels all show 100% which I know isn’t right.”— safarian24 on Reddit
“heat just kept going with sensors getting higher readings and thermo still at 68”— @AnthonyM1 on YouTube
“After switching over from nest to ecobee my AC run times drop to 6 minutes from about 20 (with the nest) and the humidity went up about 15%. The ecobee could not keep consistent temps due to a ceiling fan in an adjacent room.”— mluker on Reddit
“Ecobee enhanced doesn't work well with hot water systems and a control board.”— Puzzleheaded-Monk525 on Reddit
“New Ecobee Smart Thermostat Enhanced is blowing warm air in the cool setting. Put old thermostat back up and it is working properly again.”— Prestigious_Owl_5508 on Reddit
“I have had this same issue in one of my rooms with both an Ecobee Smart Thermostat with Voice Control and the Ecobee Enhanced, so do not think it is fixed with the newer thermostats.”— DIWhyDidIDoThat on Reddit
Not complaints — practical notes from owners that didn't affect the score.
“Have to manage it with an average temp that keeps everything steady. And disable follow me since it would roast the upstairs or freeze the downstairs depending on the situation.”— cardboardunderwear on Reddit
“ecobees are very sensitive to air coming through the hole in the wall behind it where the wires come through”— NewtoQM8 on Reddit
“I never use it any differently than I would a normal programmable thermostat.”— A_Hunger_Artist on forums.macrumors.com
“Premium has a much nicer metal body and includes 1 smart sensor.”— TrilliumCLE on Reddit