“I tried calling their tech “support” line today and it was laughably bad. The lady didn’t even know the different models and even recommended I buy the Lite3 which is literally the only model that will not accept any accessory at all”

49% of 78 verified owners recommend the ecobee Smart Thermostat Enhanced, based on real owner verdicts aggregated from Reddit, enthusiast forums, and YouTube.
Affiliate blogs here say 50% recommend, while the owner-based score is 49%. They earn a commission on every sale — so we show them for transparency but never let them move the score.
The headline score reflects owners (Reddit, enthusiast forums), independent lab tests, blogs with no affiliate links, and YouTube owner-comments when they line up with owners. YouTube and Affiliate blogs are shown for perspective but kept out here — hover the i for why.
Synthesized from what ecobee Smart Thermostat Enhanced owners say — not a spec sheet.
Retailers' own star averages, for comparison — separate from our vetted owner-verdict score above.
“I tried calling their tech “support” line today and it was laughably bad. The lady didn’t even know the different models and even recommended I buy the Lite3 which is literally the only model that will not accept any accessory at all”
“I set a max temperature range and the sensors cut off the ac if the slider is open for longer than 5 minutes. You can also add room sensors to it too, but I don’t have them and unsure if you can prioritize them, but I bet you can, the smart sensor is the room one you’re looking for. Overall pretty happy with it.”
“They work okayish, to turn off ceiling fans for bedrooms. You can kinda get them to turn off lights if you don't mind them being on way to long.”
“a lot of us who have Smart sensors took the thermostat out of the equation because of its high variability”
“this ecobee enhanced is a pretty good thermostat”
“I have tried with both an ecobee Enhanced and an ecobee3 lite, and it wouldn't work on either one.”
“Recently installed an Ecobee Smart Thermostat Enhanced myself and I have noticed the same thing.”
“The Ecobee Smart Thermostat Enhanced is a high-performing smart thermostat that is easy to install and use. However, one can achieve significantly better performance, enhanced remote access, and greater temperature setting accuracy for a slightly higher price.”
“they’re easy to install and work with HA… unlike the previous “smart” honeywell thermostats we had installed. The mobile app works well enough”
“so i'll be swapping out Enhanced for Premium later today. And return the Enhanced.”
“i am only relying on Sensors to control the Ecobee ever since.”
“I have the ecobee smart thermostat enhanced with three sensors. It actually makes a difference.”
“Enhanced gave me what I needed, whole house dehumidifier control”
“The Ecobee interface is confusing, but otherwise works well.”
“I have had this same issue in one of my rooms with both an Ecobee Smart Thermostat with Voice Control and the Ecobee Enhanced, so do not think it is fixed with the newer thermostats.”
“if you don't have a smart thermostat at this point ( I use an Ecobee Enhanced) the data that you can get from them might be very useful to you. I can tell how long and how often my HVAC runs, whether it is at stage 1 or stage 2 or auxiliary heat and their individual durations. And it gives a great deal of control over the parameters for when aux will run if”
“I have the ecobee Smart Thermostat Enhanced and the ecobee thermostats reads 72°F, the app reads 73°F (and has never changed), HomeKit shows 70°F. My humidity levels all show 100% which I know isn’t right.”
“Damn site prettier than my sensibo air.”
“I've used the Ecobee Smart Thermostat Enhanced with Home Assistant, and it works well for local control and integration. No major issues, but keep an eye on firmware updates for compatibility.”
“the Premium and Enhanced are mostly closed up, while the 3 Lite has this nice, big ventilation path right behind the heat-producing screen. I've extensively documented my issues with the Premium and Enhanced here before”
“I have 2 ecobee enhanced models that don't double as a smart speaker.”
“New Ecobee Smart Thermostat Enhanced is blowing warm air in the cool setting. Put old thermostat back up and it is working properly again.”
“Being able to add remote sensors in rooms that get colder than the hallway (where most thermostats are located) is nice so you can have more effective heating where you need it.”
“After switching over from nest to ecobee my AC run times drop to 6 minutes from about 20 (with the nest) and the humidity went up about 15%. The ecobee could not keep consistent temps due to a ceiling fan in an adjacent room.”
Practical notes owners raise — setup, quirks, and issues to watch for. They don't say whether the person likes the product, so they're not counted in the score, but they inform the pros, cons, and who it's for.
“Have to manage it with an average temp that keeps everything steady. And disable follow me since it would roast the upstairs or freeze the downstairs depending on the situation.”
“ecobees are very sensitive to air coming through the hole in the wall behind it where the wires come through”
“I never use it any differently than I would a normal programmable thermostat.”
“Premium has a much nicer metal body and includes 1 smart sensor.”