MAGNUS Pro · problems & reliability report

MAGNUS Pro problems: what real owners report

7% of 87 verified MAGNUS Proowners don't recommend it — based on real owner comments from Reddit, enthusiast forums, and YouTube.

For balance: 76% recommend it. This page collects the complaints so you know what you're signing up for — read the full owner report for both sides. How we score

Most common complaints

7×Units arriving with manufacturing defects: bubbled/warped tops, stripped or tightened-to-hell screws, misaligned frames, or a control panel that won't power on
4×Reports of being sold the outdated v1 leg design (visible cutouts) instead of the advertised v2, with owners in the UK, Sweden, and Finland saying Secretlab didn't proactively fix it
4×Frustration with customer service, warranty coverage, and slow or repeated RMAs when something goes wrong
4×Very heavy (some report ~68kg), making it a pain to move between rooms or up stairs
3×Desktop depth/size can feel too shallow or small for some setups, a few owners cite it as their main regret

In owners' own words

“They sent me a desk with stripped screws that were tightened to hell, can’t believe the kind of crap they’re sending out with how expensive the products are”
— Chaddoxd on Reddit

“I recently ordered the same desk about the day before Black Friday and had the same problem as you when I first got it.”
— Extreme-Meeting3984 on Reddit

“They are a dogshit company with dogshit products, I have had to get parts RMA’d 4/5 times now”
— A7x_Mustache on Reddit

“they sold me a shitty desk with a giant bubble in it and said it's normal”
— OwnStill8743 on Reddit

“They also sent me a desk that had there screws stripped and damaged.”
— ItsJustSmokey on Reddit

“Yes I regret it. Mainly because of desk depth.”
— Top_Paint7442 on Reddit

Setup quirks & things to watch for

Not complaints — practical notes from owners that didn't affect the score.

“I ordered mine in december 2024 (black version) and its the old one aswell, what a bunch of scammers Edit: from Finland If i pay 1,5+k for the desk and all accessories i dont expect shady shit like this”
— SatisfactionSuch9530 on Reddit

“All my screws came in a series of plastic baggies that were connected to each other, did yours come with a series of baggies and those are just missing?”
— Ok_Win2667 on Reddit

“I got mine finally set up today https://preview.redd.it/sz371o4l3g8h1.jpeg?width=4000&format=pjpg&auto=webp&s=c608243e47e451b0f6c203dd7d4cecdbde4c6a24”
— Few-Goose-4764 on Reddit

“Iv had to print a little plate for it, just to lift it 30mm and I cut out a circle in the middle and I don’t get any vibrations coming from it now”
— Ok-Put-5643 on Reddit

“get the locking casters before you put the desk together. Putting them on after its been built and you have all your stuff on it already makes it a pain. Mind you, the instructions do say remove everything but I'm'just lazy.”
— pvtramirez96 on Reddit

“Ordered Black XL from Sweden at June 20, got old legs. Don't have the box anymore as I don't have space to store it so can't send it back to get new ones. Can't they just send new legs or does the new legs not work with old top?”
— livog0 on Reddit

“Mine wouldn't power on either. I had to pull the panel in the middle to find that neither power cable was plugged into the main box”
— RedStormborg on Reddit

“Yes. I have a 49 inch super ultrawide Samsung Odessy G9 and still have room for another 27inch if I really wanted to. The desk is massive, its more of a question if you have the room space”
— Brave_Agency4561 on Reddit

Weighing it up? The full report has the other side — what 76% of owners like about it, who it's for, and every sourced quote. Full MAGNUS Pro owner report →