What are the most common Aqara Video Doorbell G4 problems owners report?

The most common complaints from 97 verified owners: Random disconnects between the doorbell and chime that go offline and online on their own and often need a full power cycle to fix; Batteries drain fast, with some owners swapping them twice a week or losing 10 percent charge a day; Units dying outright within weeks or shortly after the warranty ends; Narrow field of view and a horizontal video orientation owners wish was vertical; Overheating and false heat notifications when the doorbell sits in direct sun.

Do owners recommend the Aqara Video Doorbell G4?

39% of 97 verified owners recommend the Aqara Video Doorbell G4; 41% don't. Based on real owner comments aggregated from Reddit, enthusiast forums, and YouTube.

Aqara Video Doorbell G4 · problems & reliability report

Aqara Video Doorbell G4 problems: what real owners report

41% of 97 verified Aqara Video Doorbell G4owners don't recommend it, and 23 describe specific problems — based on real owner comments from Reddit, enthusiast forums, and YouTube.

For balance: 39% recommend it. This page collects the complaints so you know what you're signing up for — read the full owner report for both sides. How we score

Trend

Recent owners are happier than older ones — the last six months run 62% recommend vs 39% all-time. Early problems may have been addressed.

Most common complaints

28×Random disconnects between the doorbell and chime that go offline and online on their own and often need a full power cycle to fix
7×Batteries drain fast, with some owners swapping them twice a week or losing 10 percent charge a day
6×Units dying outright within weeks or shortly after the warranty ends
6×Narrow field of view and a horizontal video orientation owners wish was vertical
4×Overheating and false heat notifications when the doorbell sits in direct sun

In owners' own words

“tuve el G4 y de vez en cuando, con cortes de luz o cuando al G4 le parecía, se perdía el enlace tanto con la campanilla como con las app de Aqara y de Apple HomeKit.”
— Zealousideal-Video93 on Reddit

“I started with batteries without any issues for weeks. Switched to wired (installation done by a pro). Then it instantly had this issue.”
— Old-Factor-3676 on Reddit

“Beware the Aqara. I gave up on it's crappy Wi-Fi and link from chime to doorbell, both of which failed constantly. Returned.”
— OutsideBase813 on Reddit

“my G4 also died very soon after purchase. the prospects sounded amazing but in practice it was a waste of $100”
— doubleshotofespresso on Reddit

“I also have this issue now and then to the point that I consider other brands. It is really annoying.”
— TheShepardOfficial on Reddit

“wired connection can access SD card but no live video…. On firmware …0028.0046, think of returning…”
— mcinc2020 on Reddit

“terribly disappointed in the range/connectivity between the doorbell and the chime repeater”
— ranxoren on Reddit

“I’ve had the Aqara and replaced it with a Logitech after the Aqara died out of warranty.”
— thunderflies on Reddit

“I went through two G4’s before ditching as they kept getting water inside from the rain”
— TheWiredDad on Reddit

“And judging from all the posts here so far this seems to be alarmingly super common!”
— Jayzedman on Reddit

“Yup same for me. Tried putting chime right next to doorbell and right next to router”
— platinumbinder on Reddit

“My biggest issue with G4 is distance connection with the chime and in HomeKit, anytime some one rings the door, I can’t see the camera feed for a few seconds on HomeKit.”
— jcsanta92 on Reddit

Setup quirks & things to watch for

Not complaints — practical notes from owners that didn't affect the score.

“I also had slow loading of the live feed in the Home app. I switched my default hub from a HomePod Mini to Apple TV 4K (Thread version), and it loads a lot faster now.”
— TensaFlow on Reddit

“It‘s the night vision! I found the Problem after writing the Support. When i turn on night Vision the light is blinking blue and i cant ring the doorbell.”
— ionar94 on Reddit

“Hi, I had the same problem. Try turning off “Settings -> More Settings -> Prevent Accidental deletion” in the Aqara Home app. It hasn't disconnected for me for 3 days now. (I use it on external power WITHOUT batteries)”
— Pavlucha77 on Reddit

“I had the same thing, but updating the G4 to the latest firmware, then power cycling the chime, doorbell and HomePod solved this.”
— x5nder on Reddit

“My issues were caused due to a wrong power supply rating. Check the specs. Since I changed it all the issues went away.”
— tvb46 on Reddit

“Duracell alkaline disposables. Switched to rechargeable now but honestly apart from less wastage no real difference.”
— needtoreaddit on Reddit

“Also have the g4. I do get heat notifications early in the day. The front of my house is direct sun from 7a-2p ish.”
— Dmtammaro on Reddit

“Thanks. Mine was acting up and not recording but still showing the live view. I deleted old recordings and it’s now working like it did. I have the latest atv 4k and the Aqara m2 hub.”
— stumblingghost on Reddit

Weighing it up? The full report has the other side — what 39% of owners like about it, who it's for, and every sourced quote. Full Aqara Video Doorbell G4 owner report →