Aqara Video Doorbell G4

“Thanks. Mine was acting up and not recording but still showing the live view. I deleted old recordings and it’s now working like it did. I have the latest atv 4k and the Aqara m2 hub.”

“But not always. So far I have not found any connection with the settings. However, I also have the impression that it works much worse after connecting an external power supply (12V DC).”

“I’m working with support to try and pinpoint the issue. When it jumps they remote diagnose the camera and say there is a corrupted file. It’s not my cards as brand new Sandisk and Samsung.”

“I also had slow loading of the live feed in the Home app. I switched my default hub from a HomePod Mini to Apple TV 4K (Thread version), and it loads a lot faster now.”

“Hi, got the same problem when someone rings at my door. The Cam lose the connection with the chime and i need to restart the chime to connect again the cam.”

“It‘s the night vision! I found the Problem after writing the Support. When i turn on night Vision the light is blinking blue and i cant ring the doorbell.”

“Just tried everything. But noticed when it’s dark the device makes a clicking sound every few seconds. I think there’s an error with the night vision ….”

“However it’s working fine in the Aqara app, feeds and all. The only thing I notice is the reported issue of it reverting to Smooth (low resolution).”

“The G410 is the same mount I think the hub though has a longer range I think you can position it 10 meters away from the doorbell vs 5 with the G4.”

“I am a user in Hong Kong. I started using g4 on February 19. The wiring has been fine. It was until the blue light of the door bell twice in the last week that it had to be restarted. Could it be a software problem?”

“Hi, I had the same problem. Try turning off “Settings -> More Settings -> Prevent Accidental deletion” in the Aqara Home app. It hasn't disconnected for me for 3 days now. (I use it on external power WITHOUT batteries)”

“I already did that last summer when i kept getting barged with 100 notifications a day when it would heat up during the 40 degree summer heat”

“J’ai exactement le même problème depuis quelques semaines… Je n’ai rien changé dans les réglages, j’ai toujours utilisé les mêmes piles Duracell et au remplacement suivant, des piles, celles-ci ont duré quelques jours !!”

“Why do you think my Aqara Doorbell G4 doesn’t find a firmware update? I’m running version:1.0.7_0008.0008 and it says it’s up to date.”

“I tried the same thing. I turned on the VPN on my router but it still didn’t work. I suppose the device has a built-in GPS signal.”

“I had the same thing, but updating the G4 to the latest firmware, then power cycling the chime, doorbell and HomePod solved this.”

“UK user here and I’ve woken up to the doorbell being offline after 2 days of use. In the Aqara app the chime says the Wi-Fi signal is good at 60%, and the doorbell to chime signal is strong as it’s they’re about 30cm apart through a wall.”

“My issues were caused due to a wrong power supply rating. Check the specs. Since I changed it all the issues went away.”

“Duracell alkaline disposables. Switched to rechargeable now but honestly apart from less wastage no real difference.”

“Also have the g4. I do get heat notifications early in the day. The front of my house is direct sun from 7a-2p ish.”

“Chime unit is powered from USB-C and includes USB-C to USB-A cord so you can plug to any unused 5W USB power brick”

“Granted, it’s only been connected with no issues for 3 hours, but we shall see what happens. I have kept auto night mode on too, as I would prefer to have colour during daylight hours, so switching to always on or always off is a big no no for me.”

“Did you set it up in the Aqara app? Mine would only record in HomeKit when it wasn’t set up in the Aqara app.”

“I have mine but it doesn’t work, pairs with HomeKit fine but there is never any video response. Any ideas?”