“My biggest issue with G4 is distance connection with the chime and in HomeKit, anytime some one rings the door, I can’t see the camera feed for a few seconds on HomeKit.”

39% of 97 verified owners recommend the Aqara Video Doorbell G4, based on real owner verdicts aggregated from Reddit, enthusiast forums, and YouTube.
23 owners report specific problemsin troubleshooting threads (setup, firmware, or hardware faults). These are capped in the score above so a problem-report thread can't dominate it — read them under the Doesn't recommend filter below.
The headline score reflects owners (Reddit, enthusiast forums), independent lab tests, blogs with no affiliate links, and YouTube owner-comments when they line up with owners. is shown for perspective but kept out here — hover the i for why.
Synthesized from what Aqara Video Doorbell G4 owners say — not a spec sheet.
“My biggest issue with G4 is distance connection with the chime and in HomeKit, anytime some one rings the door, I can’t see the camera feed for a few seconds on HomeKit.”
“the video quality and talk functions in the home app are great, so far i have no complaints with that and it's also really responsive.”
“Biggest complaint right now with G4 is overheating issues (unfortunately my doorbell gets hit by the sun in afternoon/evening) and sometimes it drops connection for a couple of minutes”
“I have the G4 and it does its job. However the negatives like others mentioned are: it’s clunky, orientation, doesn’t use existing chime.”
“I use XTAR 4150mWh batteries and have recharged them once since installing in November 2024, and they are still showing >90% now.”
“tuve el G4 y de vez en cuando, con cortes de luz o cuando al G4 le parecía, se perdía el enlace tanto con la campanilla como con las app de Aqara y de Apple HomeKit.”
“I started with batteries without any issues for weeks. Switched to wired (installation done by a pro). Then it instantly had this issue.”
“Got it wired and never looked back, amazing device now. Was terrible on batteries, smoked through batteries in less than 2 weeks.”
“I also like the feature of having the chime where I want it instead of using the previous door bell chime.”
“Beware the Aqara. I gave up on it's crappy Wi-Fi and link from chime to doorbell, both of which failed constantly. Returned.”
“I bought a silicone case for my G4. Aqaras own case actually. It handles rain perfectly, no problem so far. I live in Sweden.”
“I've never had an issue with overheating on my G4 and when the suns out it get sun all day long”
“I Have been using G4 for almost a year, and it's battery powered. It really has no downsides”
“I really wish that chime unit had wall prongs on it. Or at least some other way to power it without running a cable to it.”
“my G4 also died very soon after purchase. the prospects sounded amazing but in practice it was a waste of $100”
“I have been using mine for two weeks now without any connectivity or power issues so far”
“I also have this issue now and then to the point that I consider other brands. It is really annoying.”
“The Aqara works. Not sure it’s my long term solution, but for now, at least I have a functional camera at the front door.”
“if you’re still using the G4 and are happy with it (as was I) then it’s a tough call”
“The old g4 had on device face detection which was crap but at least it worked from time to time with automations.”
“wired connection can access SD card but no live video…. On firmware …0028.0046, think of returning…”
“terribly disappointed in the range/connectivity between the doorbell and the chime repeater”
“The 6 AA batteries last surprisingly long. Probably about 4-5 months on average”
“I can have a full 10 days worth of recordings of all motion which triggers all the time and it’s fine still”
Practical notes owners raise — setup, quirks, and issues to watch for. They don't say whether the person likes the product, so they're not counted in the score, but they inform the pros, cons, and who it's for.
“Thanks. Mine was acting up and not recording but still showing the live view. I deleted old recordings and it’s now working like it did. I have the latest atv 4k and the Aqara m2 hub.”
“I also had slow loading of the live feed in the Home app. I switched my default hub from a HomePod Mini to Apple TV 4K (Thread version), and it loads a lot faster now.”
“It‘s the night vision! I found the Problem after writing the Support. When i turn on night Vision the light is blinking blue and i cant ring the doorbell.”
“Hi, I had the same problem. Try turning off “Settings -> More Settings -> Prevent Accidental deletion” in the Aqara Home app. It hasn't disconnected for me for 3 days now. (I use it on external power WITHOUT batteries)”
“I had the same thing, but updating the G4 to the latest firmware, then power cycling the chime, doorbell and HomePod solved this.”
“My issues were caused due to a wrong power supply rating. Check the specs. Since I changed it all the issues went away.”
“Duracell alkaline disposables. Switched to rechargeable now but honestly apart from less wastage no real difference.”
“Also have the g4. I do get heat notifications early in the day. The front of my house is direct sun from 7a-2p ish.”
“Chime unit is powered from USB-C and includes USB-C to USB-A cord so you can plug to any unused 5W USB power brick”
“I had the same issue with the Chinese version, but found out that the problem is that repeater was hanged next to HomePod mini, which has been interfering the signal (maybe). I hanged repeater a little bit further from HomePod mini (10-15cm) and now it’s perfect.”
“Same issue here in Germany. Using the g4 in hardwired mode. Restating via app, or restarting the chime did not help. However it recovers in about two seconds, after power cycling the cam via fuse switch. Chime connection indicated as strong (5 bars) FW: 3.5.2_0012.0030”
“The extender box/chime is required for the doorbell to work (ie without it the doorbell will suffer no response error in apps). Each doorbell is factory paired to the chime and pairing into your home ecosystem is actually pairing of the extender box to your wifi network.”
“Had a vey similar problem. I can see the camera through my home kit with no problem but I could never connect through my Aqara App. this drove me insane, I tried everything I am power connected what solved it for me, was reducing the resolution from 1080p to 720p hope this helps you guys”
“Received mine today. I can confirm an angle mount DOES come with it.”
“No, it can’t. Inside there are 2 screws to connect (+) and (-) wires between 8 and 12V DC as you can see in the connection diagram here. The only USB-C connection is on the buzzer and i found that it need to be connected to power because it acts like a “hub” when it is disconnected the doorbell goes offline”
“The chime is USB-powered. Cord included, brick not.”